Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Our Commitment to Privacy
At TrustSchool, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our review platform.
By using TrustSchool, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our platform.
Information We Collect
Personal Information
When you create an account, we collect your name, email address, phone number, and other contact information you provide.
Business Information
For business accounts, we collect company details, business address, website, and other professional information.
Usage Data
We automatically collect information about how you use our platform, including pages visited, time spent, and interactions.
Device Information
We collect device information including IP address, browser type, operating system, and unique device identifiers.
How We Use Your Information
Service Provision
To provide, maintain, and improve our review platform and related services.
Communication
To communicate with you about your account, respond to inquiries, and send important updates.
Personalization
To personalize your experience and show relevant content and recommendations.
Analytics
To analyze usage patterns and improve our platform's performance and user experience.
Information Sharing
Public Reviews
Reviews and ratings you submit are publicly visible on our platform and may be shared with the reviewed business.
Business Analytics
We provide aggregated analytics to businesses about their reviews and customer feedback.
Service Providers
We share information with trusted third-party service providers who help us operate our platform.
Legal Requirements
We may disclose information when required by law or to protect our rights and safety.
Data Security
Encryption
We use industry-standard encryption to protect your data both in transit and at rest.
Access Controls
Only authorized personnel have access to personal information, and access is logged and monitored.
Regular Audits
We conduct regular security audits to identify and address potential vulnerabilities.
Data Minimization
We only collect and retain information necessary to provide our services.
Your Rights and Choices
You have control over your personal information
Access and Correction
You can access and update your personal information through your account settings.
Data Deletion
You can request deletion of your account and associated personal data.
Review Management
You can edit or delete your own reviews at any time through your account.
Opt-Out
You can opt out of marketing communications and certain data collection practices.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform:
Essential Cookies
Required for basic platform functionality and security.
Performance Cookies
Help us understand how our platform is used and improve performance.
Functional Cookies
Remember your preferences and personalize your experience.
Marketing Cookies
Used to show relevant advertisements and measure marketing effectiveness.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.
Data Retention
How long we keep your information
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information
Retained until you delete your account
Reviews
Retained indefinitely unless deleted by you or removed for policy violations
Transaction Data
Retained for 7 years for legal and accounting purposes
Analytics Data
Retained in aggregated form for 2 years
Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
International Users
Information for users outside the United States
TrustSchool is a U.S.-based company and our services are hosted in the United States. If you are accessing our platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
We take appropriate measures to ensure your personal information receives an adequate level of protection in accordance with applicable data protection laws.
GDPR Rights (EU Users)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our privacy team:
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.